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Privacy Policy

At VPS Cleaning Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

  • Name and contact details (e.g., email address, phone number) submitted via our contact form or through direct enquiries.

  • Business information related to cleaning service requests.

  • IP address, browser type, and usage data for site analytics (if applicable).

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotations.

  • Deliver and manage our commercial cleaning services.

  • Send updates or communications you’ve requested.

  • Improve our website and customer service.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Storage & Security

We store your information securely and take all reasonable precautions to protect it from loss, misuse, or unauthorized access.

4. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Ask us to update, correct, or delete your data.

  • Withdraw your consent to receive marketing or service-related emails at any time.

5. Cookies

Our website may use cookies to enhance user experience and track website traffic. You can manage cookie preferences in your browser settings.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites.

7. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

VPS Cleaning Services
Email: info@varapropertyservices.com
Phone: 0333 335 5203
 

0333 3355203

info@varapropertyservices.com

Leicester, UK

Welcome to VPS Cleaning Services.By accessing our website or using our commercial cleaning services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Services Offered#

VPS Cleaning Services provides commercial cleaning solutions including (but not limited to) office cleaning, end-of-tenancy cleans, deep cleans, and scheduled maintenance. All services are subject to availability and a written quotation.

2. Bookings & Quotations

All cleaning bookings must be confirmed in writing. Quotations are valid for 30 days from the date issued. We reserve the right to amend quotations if the scope of work changes.

3. Access & Requirements

Clients must provide:

Safe and unrestricted access to the premises.

Access to running water, electricity, and lighting (where applicable).

Any site-specific safety or security protocols in advance.

4. Payment Terms

Payment is due within 7 days of invoice, unless otherwise agreed in writing. Late payments may incur interest charges at a rate of 8% above the Bank of England base rate. We reserve the right to suspend or cancel services for non-payment.

5. Cancellations

A minimum of 48 hours’ notice is required for cancellations.  Cancellations within 48 hours may be subject to a charge equivalent to 50% of the quoted service.

6. Consumables & Equipment

Unless agreed otherwise, clients are responsible for providing consumables (e.g., bin liners, soap, toilet paper).VPS Cleaning Services supplies its own cleaning materials and equipment unless specified in advance.

7. Liability

VPS Cleaning Services holds full Public Liability and Employers' Liability insurance. We are not liable for pre-existing damage or any loss resulting from events beyond our control.8. ComplaintsWe aim for 100% satisfaction. Any concerns must be reported within 24 hours of service. We will investigate and take appropriate action to resolve the issue.9. Changes to TermsWe reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website and take effect immediately.

10. Contact Us

If you have any questions about these terms, please contact:

VPS Cleaning Services Email: info@varapropertyservices.com

Phone: 0333 335 5203

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